Every alert Arche can send, what sets it off, who is told, where it lands, and how each person chooses what reaches them.

An alert is Arche telling you that something needs you: a leave request waits for your decision, a filing is due, an M-Pesa salary payment failed. Arche works out who should hear about it from what they are allowed to do, then delivers it on the channels that person has on.

Where alerts land

In the app. The notification bell on the web, and the Alerts tab on the phone. Each alert links to the record it is about.
Push on the phone. Any phone where you signed in to the Arche app and left push on. By default the phone shows "You have a new notification" and hides the detail, so nothing sits on a lock screen. You can change this under Profile with Hide Notification Details.
Email. Emails hold names, dates and counts. They never hold a leave reason, an approver's comment, a sensitive leave type such as sick leave, or a pay amount. Those stay in the app.

If an email cannot be sent, Arche retries it several times before it gives up.

Choose what reaches you

Each person controls their own alerts, separately in each company:

On the web, open Profile and choose the Notifications tab. You see only the alerts that can reach you, based on the permissions of your role, whether people report to you, and whether you are named on a hiring team, an interview panel, an approval step or a review.
On the phone, open Profile and tap Alert preferences. The phone lists only alerts about your own leave, time, pay and performance. Alerts about your team or the company are on the web.

System alerts are about the company account and its connections: subscription payments, licences, support access to your workspace, failed webhooks and accounting syncs, silent biometric readers and the AI budget. Only company admins get them. They have their own section on the web, and they are not on the phone.

An alert is greyed out, with Not turned on for your company, when your company does not have the module behind it. Arche does not send it, so there is nothing to change. Your earlier choice comes back if the module is turned on. A failed M-Pesa salary payment is always told, even after the Payroll module ends.

There are two sets of switches:

Where alerts reach you. One row per category, with a switch for In app, Push and Email.
Which alerts you get. One switch per alert. An alert you switch off does not reach you at all. Switch it back on and it reaches you again from then on.

An administrator cannot change another person's switches. Administrators decide who can be told, through roles and permissions.

Alerts that are always on

Approvals that wait for your decision, in the app.
Security alerts, in the app and by email.
Account and subscription alerts, in the app and by email.

These show Always on and cannot be switched off. An approver who mutes a request breaks the approval, and a change to your account must reach you.

Alerts that stay off until you turn them on

Arche does not remind you again about the same thing. Each deadline gets one reminder. Anything that would repeat, such as a daily summary, stays off until you turn it on under Which alerts you get:

The morning summary of what waits for you.
Candidates waiting too long, sent daily.
A goal of yours is due.
An employee is leaving.

The tables below mark them Starts off.

Alerts that never go by email

Some alerts stay in the app and on the phone whatever you choose, because their text can hold a comment, a pay amount or a location. The tables below mark them Never.

The alerts

Email shows the default for a person who has changed nothing. Off means you can turn it on with the Email switch for that category.

Approvals

Alert	When	Who is told	Email
Leave request waiting for you	A request reaches your step	The approver at that step	Yes
Salary advance waiting for you	A request reaches your step	The approver at that step	Never
Expense claim waiting for you	A claim is submitted	The employee's manager	Never
Time correction waiting for you	An employee asks for a correction	Their manager, or attendance managers	Never
Shift swap waiting for you	A swap needs a decision	The person who decides it	Off
Job offer waiting for you	An offer is drafted	The hiring managers, or people who may approve any offer when only the drafter hires for the job	Yes
Pay run waiting for approval	A pay run is calculated	People with `approve_payroll`	Yes
Morning summary	08:00 company time, when anything waits for you	Each approver	Starts off
Expense claims waiting	Claims reach 5 days with no decision. Told once	The manager, or company approvers when there is none	Yes

Leave

Alert	When	Who is told	Email
Your leave was approved or rejected	A decision is made	The employee	Yes
Your leave moved to the next step	A step is approved, or the request moves to someone else	The employee	Yes
Your leave was approved with changes	An approver changes the request	The employee	Yes
Compensatory leave credited	Leave is credited	The employee	Off
Your leave days are expiring	14 days before unused days expire	The employee	Yes
A team member cancelled leave	Leave is cancelled	The manager	Yes
Your leave document is overdue	A supporting document is past its date	The employee	Never
Leave documents overdue	Requests pass their document date	Leave managers with company-wide access	Off

Time and shifts

Alert	When	Who is told	Email
A shift was assigned to you	A shift is published or assigned	The employee	Yes
Your shift changed	A shift changes, is removed or is deleted	The employee	Off
A shift was declined	Someone declines a shift	The manager	Never
Your shift swap was decided	A swap is approved or rejected	The employee	Never
An open shift was claimed	Someone claims an open shift	The manager	Off
Your time was approved	A time entry or period is approved	The employee	Off
Your time correction was decided	A correction is approved or rejected	The employee	Never
Overtime taken as leave or returned to pay	Overtime is converted, or the conversion is undone	The employee and the manager	Off
You forgot to clock out	A clock-in was never closed	The employee	Off
Forgotten clock-outs in your team	Forgotten clock-outs were set aside	Attendance managers	Off
You are near a working-hours limit	The week is close to a limit	The employee	Off
Working-hours limits in your team	Someone passes a limit, or finishes a week short	Attendance managers	Off
You have not clocked in	You are late for a shift	The employee	Off
Late arrivals in your team	Scheduled staff are late	Attendance managers	Off
You are marked as a no-show	You missed a shift	The employee	Off
No-shows in your team	Scheduled staff did not arrive	Attendance managers	Off
Leaving a work site while clocked in	A clocked-in person stays away from their site	The person, and their manager or company-wide attendance staff	Never

Pay and expenses

Alert	When	Who is told	Email
Your payslip is ready	A pay run completes	The employee	Never
Your expense was approved or rejected	A decision is made	The employee	Yes
Your expense was reimbursed	A claim is paid	The employee	Yes
Your salary advance was approved or rejected	A decision is made	The employee	Yes
Your salary advance was paid out	An advance is paid	The employee	Yes
Your salary advance is fully repaid	The last repayment is made	The employee	Never
A pay run finished	Processing ends	The person who started processing it	Off
A pay run failed	Processing fails	The person who started processing it	Never
A pay run has warnings or large changes	A calculated run has setup warnings, left-out employees, or net pay that moved more than 10% from the last run	People with `manage_payroll` or `approve_payroll`	Yes
A pay run is late for its payment date	A run is not approved 3 days before its payment date	People with `manage_payroll` or `approve_payroll`	Yes
M-Pesa salary payments failed	Payments fail or time out	People with `manage_payroll`	Yes

The manual Email Payslips action is separate. It is a deliberate company action, so these switches do not stop it.

Recruiting

Alert	When	Who is told	Email
New application	An application arrives	The hiring manager	Off
An offer was accepted	A candidate accepts	The hiring managers and the drafter	Yes
An offer is about to lapse	3 days before a sent offer expires with no answer	The hiring managers and the drafter, or company-wide recruiters when there is nobody	Yes
Interview feedback given	An interviewer gives feedback	The hiring managers	Off
Interview panel changes	You join or leave a panel, or the interview changes	The interviewers	Yes
Hiring team access ends soon	Access ends in 3 days	The member and the hiring manager	Off
Candidates waiting too long	Daily, when candidates pass their stage target	The hiring manager	Starts off

Performance

Alert	When	Who is told	Email
A review cycle started	A cycle starts	The people in it	Off
A review was submitted	A review is submitted	The reviewer	Off
Your review is complete	A review is finished	The employee	Yes
A goal was completed	A goal is finished	The manager	Off
Your self-review is due	3 days before its deadline	The employee	Yes
Reviews you write are due	3 days before the deadline, as one alert for each cycle	The reviewer	Yes
A performance plan is ending	7 days before it ends	The manager and the HR representative	Never
Performance update	A plan is created or closed. The text is neutral, and your manager goes through it with you	The employee	Never
A goal of yours is due	3 days before	The employee	Starts off
Feedback you were asked for is due	3 days before	The person asked	Yes

Compliance

Alert	When	Who is told	Email
Compliance document expiring	A document enters its alert window, or expires	People with `manage_compliance`	Yes
Filing coming due	A filing enters its alert window, or is overdue	People with `manage_compliance`	Yes
Employee document expiring	30 days before	HR with company-wide document access, and the employee	Yes

Security

Alert	When	Who is told	Email
Your account was locked	Too many failed sign-ins lock it, at most once a day	You	Yes
Your password changed	The password changes	You	Yes
Two-factor sign-in was turned off	2FA is turned off	You	Yes
Arche support opened your workspace	A support session starts	Company admins	Yes

Alerts about your own account appear in one company only, your primary one, so they do not land in another company's records.

Account and subscription

Alert	When	Who is told	Email
Subscription payment failed	A payment fails. A prompt you cancelled does not count	Company admins	Yes
Subscription renewal due	7 days before the paid period ends, and from its last day	Company admins	Yes
Module licence expiring	7 days or less before a licence ends	Company admins	Yes

People

Alert	When	Who is told	Email
Onboarding tasks are overdue	The day after tasks pass their date. Told once	People with `manage_onboarding` who own the task, or all of them when nobody does	Yes
A probation is ending	14 days before the probation end date	HR with company-wide access, and the manager	Yes
A contract is ending	30 days before the contract end date	HR with company-wide access, and the manager	Yes
An employee is leaving	A last day is set	HR with company-wide access	Starts off

The probation and contract dates are on each employee's record. An employee with no date raises no alert.

Assistant

Alert	When	Who is told	Email
Monthly AI budget used up	The company's AI token budget for the month is spent, once a month	Company admins	Yes

Integrations

Alert	When	Who is told	Email
A webhook was switched off	25 failures in a row switch it off	Company admins	Yes
Accounting sync failed	A sync fails. Told once until a sync succeeds	Company admins	Yes
A biometric reader stopped sending	A reader has sent nothing for over 24 hours, once each time it goes silent	Company admins	Yes

Morning alerts

At 08:00 on your company's clock, Arche checks for anything that comes from the calendar: the morning summary, pay runs close to their date, renewals, expiring documents, waiting expenses, silent readers, review deadlines, overdue onboarding tasks, goals and feedback, ending performance plans, expiring leave, lapsing offers, and probation and contract dates. Each one is sent once for each date or cycle. Arche only checks what is due that day, so nothing repeats.

What is not an alert

These are outside the switches:

The welcome email, which carries the link to set your password.
Password reset emails.
Emails to candidates.
The Email Payslips action.
Onboarding emails to a new hire.

Suspended companies

While a company is suspended, Arche sends no email and no push for it. In-app alerts are kept for when it comes back. An alert about your own account still reaches you by email, because it holds no company data.

FAQ

Why did I not get an alert? Check the switch for that alert, then the switch for its category and channel, under Profile. Then check your permissions: alerts go to the people allowed to act on them.

Why do I get an alert in the app but not by email? Email may be off for that alert by default, or the alert may be one that never goes by email. The tables above show which.

Can I get alerts by SMS or WhatsApp? No. The channels are the app, push and email.

Can my administrator turn my alerts off? No. Each person chooses their own.

I switched an alert off for one company. Does that change my other companies? No. Your choices are separate for each company.

Alerts & Notifications